Terms of Service

G10 Research – Terms of Service

Effective Date: 27 February 2026
Last Updated: 27 February 2026

1. About Us

This website is operated under the brand name G10 Research.

G10 Research is a trading name of G10RESEARCH LTD, a company registered in England and Wales (Company No. 16960484).

Registered Office:
128 City Road, London, EC1V 2NX

Contact Email: support@g10research.com

By accessing this website or purchasing any products from us, you agree to be legally bound by these Terms of Service (“Terms”). If you do not agree with these Terms, you must not use the website or purchase any products.

2. Definitions

In these Terms:

“Website” means the G10 Research website and all associated pages.
“Products” means all goods offered for sale on the Website.
“You” or “User” means any person accessing the Website or purchasing Products.
“Research Use Only” means use strictly limited to lawful laboratory, analytical, educational, or investigational research purposes and expressly excludes human or animal consumption.

Headings are for convenience only and do not affect interpretation.

3. Eligibility and Age Requirement

By using this Website or placing an order, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You are purchasing Products solely for lawful research purposes

We reserve the right to request age verification and to refuse service or cancel orders at our sole discretion.

4. Acceptance of Terms

By accessing the Website, placing an order, or confirming acceptance at checkout, you acknowledge that:

• You have read and understood these Terms
• You agree to be legally bound by them
• These Terms form a binding contract between you and us

5. Research Use Only – No Human or Animal Consumption

All Products sold by G10 Research are strictly for research use only.

Products are:

• Not intended for human consumption
• Not intended for animal or veterinary use
• Not intended to diagnose, treat, cure, or prevent any disease

Products have not been evaluated or approved by the MHRA, FDA, EMA, or any other regulatory authority.

Any use outside permitted research purposes is strictly prohibited.

6. Customer Representations

By purchasing Products, you represent and warrant that:

• You possess appropriate knowledge and facilities to handle research materials safely
• You will comply with all applicable local, national, and international laws
• You will not resell, market, or distribute Products for consumption or medicinal purposes

7. Assumption of Risk

You acknowledge that the handling and use of research materials may involve inherent risks.

You agree that:

• All risks associated with storage, handling, use, or disposal of Products rest solely with you
• You assume full responsibility for lawful and appropriate use
• G10 Research shall not be liable for misuse, improper handling, or unauthorised application of Products

8. Prohibited Uses

You must not:

• Use Products for human or animal consumption
• Market Products as supplements, medicines, or consumables
• Provide guidance enabling prohibited use
• Misrepresent Products or our business
• Use the Website for unlawful, fraudulent, or harmful purposes

Any breach may result in immediate termination of service and cancellation of orders.

9. Orders, Pricing and Payment

All prices are subject to change without notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccuracies at any time.

We may refuse or cancel any order at our discretion, including where we suspect misuse, fraud, or breach of these Terms.

Payment must be received in full before dispatch.

A contract is formed only when we confirm acceptance and process your order.

10. Shipping and International Orders

Delivery timeframes are estimates only and not guaranteed.

We are not responsible for customs delays, seizures, import restrictions, or rejections.

International customers are solely responsible for ensuring compliance with import laws in their destination country.

No refunds will be issued for orders seized, destroyed, or rejected by customs authorities.

11. Returns and Refunds

Returns are only accepted in accordance with our Refund Policy.

Products must be unopened and tamper seals must remain intact.

Opened, used, altered, or compromised Products are non-returnable.

We reserve the right to refuse refunds where Products do not meet return criteria or where misuse is suspected.

12. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy.

By using the Website or placing an order, you consent to the collection, storage, and processing of personal data in accordance with applicable data protection laws, including the UK GDPR.

Our Website is hosted on Shopify Inc., which provides the e-commerce platform used to sell our Products. Personal data may be stored via Shopify’s secure servers.

We do not store full payment card details on our own servers.

Personal data may be transferred outside the UK or EEA where appropriate safeguards are in place.

13. No Warranties

All Products and Website services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and suitability for any research outcome.

14. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for indirect, incidental, or consequential losses
• Our total liability shall not exceed the amount paid for the relevant Product
• We are not liable for loss of profits, data, or business interruption

Nothing in these Terms excludes liability for death or personal injury caused by negligence where such exclusion is prohibited by law.

15. Indemnity

You agree to indemnify and hold harmless G10 Research and its directors, officers, employees, and affiliates from any claims, losses, liabilities, damages, or expenses arising from:

• Breach of these Terms
• Misuse of Products
• Violation of applicable laws

16. Intellectual Property

All Website content, including text, graphics, branding, and design, is owned by or licensed to us.

You may not reproduce, distribute, scrape, or exploit Website content without prior written permission.

Unauthorised automated access is strictly prohibited.

17. Force Majeure

We shall not be liable for any failure or delay caused by events beyond our reasonable control, including but not limited to natural disasters, supply chain disruption, strikes, governmental action, or technical failures.

18. Third-Party Links

Any third-party links are provided for convenience only.

We do not endorse and are not responsible for the content, policies, or practices of third-party websites.

19. Termination

We reserve the right to suspend or terminate access to the Website or refuse service at any time, without notice, where these Terms are breached.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.