Privacy Policy

Effective Date: 27 February 2026
Last Updated: 27 February 2026

1. Introduction

G10 Research is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.

By using this website, you agree to the practices described in this Policy.

2. Who We Are

G10 Research is a trading name of G10RESEARCH LTD, registered in England and Wales.

Registered Office:
128 City Road, London, EC1V 2NX

Contact Email:
support@g10research.com

3. Information We Collect

We may collect and process the following types of personal data:

Personal identification information such as your name, billing address, shipping address, email address, and phone number.

Order details including products purchased, order history, and transaction information.

Technical information such as IP address, browser type, device information, and website usage data.

Marketing preferences where you have opted to receive communications.

4. How We Collect Your Information

We collect personal data when:

You place an order.
You create an account.
You subscribe to marketing communications.
You contact us directly.
You browse our website.

We also collect certain information automatically through cookies and tracking technologies.

5. How We Use Your Information

We use your personal data to:

Process and fulfil orders.
Provide customer support.
Manage payments and prevent fraud.
Improve our website and services.
Comply with legal obligations.
Send marketing communications where you have opted in.

We do not sell your personal data to third parties.

6. Payment Processing

Payments are processed securely through third-party payment providers. We do not store full card details on our own servers.

Payment providers may process your data in accordance with their own privacy policies and security standards.

7. Website Hosting

Our website is hosted on Shopify Inc., which provides the e-commerce platform used to sell our products. Your data may be stored through Shopify’s secure data storage, databases, and application systems.

8. Marketing Communications

If you opt in to receive marketing emails, we may send you updates, offers, or news relating to G10 Research.

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

However, no internet transmission is ever completely secure, and we cannot guarantee absolute security.

11. International Transfers

Your information may be transferred to and stored outside the United Kingdom or European Economic Area where appropriate safeguards are in place.

12. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data.
Request correction of inaccurate data.
Request erasure of your data where applicable.
Object to or restrict processing.
Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at: support@g10research.com

13. Cookies

We use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience.

For more information, please see our Cookie Policy.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

15. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact: support@g10research.com